Privacy Policy for Willow Haven Massage
Last Updated: 02/02/2026
Effective Date: 02/02/2026
Welcome to Willow Haven Massage (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.willowhavenmassage.com (“Website”) or opt in to receive SMS/text messages from us.
1. Information We Collect
We collect information you provide directly when you:
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Fill out appointment or contact forms
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Create an account or profile
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Subscribe to marketing or SMS updates
This may include:
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Name
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Email address
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Phone number (for calls, texts, or SMS messaging)
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Any other information you voluntarily submit
This information may be collected via forms, chat widgets, or SMS opt-in interactions.
2. How We Use Your Information
We use your personal data to:
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Provide, operate, and improve our Website and services
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Respond to your requests and questions
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Send you appointment reminders, booking confirmations, and updates
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Send promotional and informational SMS/text messages if you have opted in
If you subscribe to SMS messaging, we will use your phone number to send messages related to services, appointments, promotions, and offers.
3. SMS/Text Messaging Details
By opting into our SMS/text program, you consent to receive messages from Willow Haven Massage. These messages may include:
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Appointment reminders and confirmations
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Special offers and promotions
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Service updates
Message & Data Rates: Standard message and data rates may apply based on your mobile carrier.
Messaging Frequency: Frequency may vary based on your preferences and interactions.
Opt-Out: You can opt out at any time by replying STOP to any SMS message you receive. After opting out, you will no longer receive SMS messages unless you opt in again.
Help: Reply HELP to any SMS message for help or contact us at the email below.
4. How We Share Your Data
We will not sell or share your personal information or SMS opt-in data with third parties for their marketing purposes. Your data may be shared with:
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Trusted service providers (e.g., SMS gateways, appointment software) who help us deliver services
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Legal authorities if required by law
We require our service providers to protect your data and not use it for unrelated purposes.
5. Your Privacy Rights
You may:
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Access or request correction of your personal data
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Request deletion of your information
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Object to certain processing of your data
To exercise these rights, contact us using the information below.
6. Data Retention
We retain your personal information only as long as necessary to provide services, fulfill legal obligations, and comply with internal retention policies.
7. Security of Your Data
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.
8. Changes to This Policy
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.
Contact
If you have questions about this Privacy Policy, please contact: